1. Continue our dialogue with the Group Board to ensure RSA is building an inclusive culture where everyone is able to develop and thrive in their career
  2.  Support for mental health in the workplace by continuing to highlight ‘it’s ok not to be ok’ and signposting support available, including our mental health first aiders
  3. Continue to open up the conversation on disability, led by our D&I Council and D&I Champions, for example sharing stories of colleagues with disabilities, as we did for International Day of Persons with Disabilities in 2019
  4. Continue to embed our award winning Customer Connections programme – which enables our call handlers to support customers with cognitive disorders – within our business
  5. Improve our process of implementing workplace adjustments for people with disabilities, ensuring requests are dealt with in a timely manner