We as Sberbank are committed to provide inclusive services and satisfy the needs of our customers, to set standards of accessibility for digital services in Russia and share knowledge within the banking and it/dev/design communities.

Already implemented activities:

– Home loan insurance for customers with disabilities

– Sign language translation in offices for customers with hearing impairment

– Mobile App fully accessible for Voiceover and Android for customers with visual impairment

– Inclusion trainings for employees

– ATMs with alternative voice scenarios for customers with visual impairment

– Accessible branches


We set our plans-2020 to:

– Create a job search service for people with disabilities

– No barriers for employees with disabilities

– Create mechanics to secure customers with mental disabilities from fraud

– Promote digital accessibility and universal design principles within the Sberbank group of companies