National Australia Bank (NAB)’s Valuable 500 Commitment:
NAB’s strategic ambition is to serve customers well and help our communities prosper. Our commitment to the inclusion and engagement of our customers and colleagues with disability drives our work in accessibility. We know as we build accessibility within NAB systems and processes, and disability confidence in our colleagues:
- Customers with disability are likely to be more engaged and have a better experience with us; and
- Our colleagues with disability continue to have a great place to work.
NAB commits to the Valuable 500 campaign.
NAB commits to:
- Ensure we continue to expand the opportunity for customers and colleagues to have equitable experiences by providing the adjustments they request by;
- Exploring capability to incorporate customer adjustments as part of their profile for a seamless customer experience
- Implementing accessibility into our feedback and communication channels
- Ensuring our Accessibility and Inclusion webpage is updated regularly with how we are improving accessibility
- Ensure we have the tools and resources that build disability confidence in our colleagues and inform the way we do work by:
- Working with frontline staff to identify opportunities to improve accessibility and ways of working to serve customers well
- Implementing an option for customers to log on their profile accessibility adjustments for a seamless customer experience
- Continue to embed accessibility in our systems and processes at NAB by:
- Implementing policies, controls and processes for procurement
- Implement standardised ICT procurement solutions for products and services
- Enhancing product review processes to assess and address customer experience, feedback and complaint information related to products and services
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