Arkia’s Valuable 500 Commitment:
Arkia invests effort and resources in order to provide its customers with an equal, respectable, accessible and professional service.
Arkia acts and promotes the issue of accessibility as defined in the accessibility legislation and considers customers with disabilities equal rights, who are entitled to enjoy full access to the company’s assets and services.
Arkia will continue to work to improve the accessibility and service it provides to its customers.
All company employees know about the obligations of the law, emphasizing the prohibition of discrimination, the provision of equal service in an inclusive environment, and the company’s accessibility arrangements for customers with disabilities.
Service workers are trained to provide service to people with disabilities as well as call center managers.
The service centers are available and accessible to all our customers, including people with disabilitie, The voicemail is adjusted.
Arkia offers its customers the option of receiving information in accessible formats
Internet accessibility The company operates in accordance with the accessibility guidelines in Israeli Standard 5568
Arkia will be happy to receive inquiries for information or suggestions for improvement and in particular regarding accessibility in order to improve customer service.
Arkia Airlines is very proud that we have the opportunity to take part in such an important and valuable initiative.
