Bezeq’s Valuable 500 Commitment:
As Israel’s national telecommunications provider, Bezeq is committed to all of its citizens. Therefore, accessibility is an integral part of Bezeq’s management and service.
Bezeq enables each and every one to work for the Company and for this it continually invests as part of its uncompromising internal corporate policy.
However, above and beyond everything else, Bezeq’s telecommunications products, which are delivered to anyone nationwide, enables anyone, regardless of differences, to enjoy the progress and to gain equal accessibility to education, the economy, government services etc.
Bezeq invests considerable resources in making the services it provides accessible in order to enable persons with disabilities to enjoy and use the range of its services efficiently and independently, thereby achieving equal opportunities compared with the general public.
Among other things, we have been active in the following:
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The Company employs an accessibility officer. Bezeq is committed to operate in a manner enabling accessibility to all, including issues that are unrelated to the Company’s services. Bezeq provides a service that is intended for customers with disabilities seeking services from various providers such as medical services, ordering a taxi, purchasing products and so forth. The service is provided by Bezeq representatives through phone calls, emails and notifications.
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Adjustments have been made in the Company’s stores to accommodate all types of disabilities. Therefore even a wheelchair-bound person can access the stores and receive service at an accessible counter, and even be given preferential treatment in the queue.
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We have adapted our website to the international AA standard so that even a blind person using a screen reader, will be able to browse properly and a person with a motoric impediment will be able to browse using the keyboard.
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We have adapted access to the call centers and eliminated background music, which interfere with persons with hearing aids when they call the center.
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We have added an accessibility gallery on the website, concentrating all of the accessible information and services Bezeq provides for the benefit of persons with disabilities.
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We have raised awareness among our employees through training and targeted video content, which is frequently provided.
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Bezeq employs people with disabilities and also contributes toward the community through volunteer work.
Above and beyond our legally-mandated duties, as people- our moral obligation is to make it as easy as possible for all our customers so that they too will be able to enjoy a pleasant, user-friendly service experience.
