Egged’s Valuable 500 Commitment:
At Egged, accessibility is our business.
As people who have been engaged for more than 85 years in connecting people with the places they need to go to, we believe that striving for optimal accessibility is one of our main missions.
Egged strives towards a more accessible world from two perspectives:
Occupational diversity and inclusion | More than 3% of our female and male employees, nationwide, are living with disabilities. In order to enable them to realize themselves and contribute to our shared success, Egged ensures that the infrastructures in its facilities are accessible in general, and if necessary it carries out additional accessibility pursuant to specific requirements. We recruit and train female and male employees, with productive collaboration with the Access Israel Foundation and other social entities. Egged aspires to continue to expand employment for those contending with disabilities, as part of our diverse employment base – which handles additional excluded groups in Israeli society.
Transport diversity and inclusion | Egged decisively promotes accessibility on our transport services and in all the physical and digital service channels. Our accessibility team includes a service accessibility manager and a building accessibility, infrastructures and environment manager. We work together with civilian society organizations in the fields of transports and accessibility and with leading and experienced accessibility consultants – in order to carry out accessible acquisition and development and maintenance of all our infrastructures and services – in order to create optimal accessibility.
Our fleet of buses is 100% accessible for people with hearing and visual impairments and for travel with support animals. In all the buses there are priority seats for those living with disabilities. The entire city fleet is wheelchair accessible. Furthermore Egged’s click-click service enables reserving a space on an accessible minibus (pilot in Haifa and Jerusalem).
Accessible service | 100% at the ticket cash desks, the customer service departments, information stations and lost and found departments at the central bus stations in which Egged operates accessibility. 100% of the transport facilities owned by Egged or managed by it are accessible (building, infrastructures and environment and service to the passengers. Our customer service department uses a variety of measures that create accessibility, as a solution for a diversity of disabilities – contact by SMS and receipt of an immediate response, contact by Egged’s internet website and more.
We are continuing to carry out responsible accessibility | Egged welcomes passengers requiring assistance. Accessibility constitutes part of the study program at the Egged Transport Colleges network and training and certification of drivers and employees for the accessibility service.
Egged is committed to expanding accessible transport alternatives, service and communication pursuant to the progress of technologies and to continue to recruit and nurture male and female employees who are living with disabilities.
We thank our community partners “Access Israel” and leading accessibility organizations and public transport that work with us to ensure innovation and advanced and attentive accessibility.
Egged’s accessibility team will be happy to receive ideas and answer your questions.
