AIG’s Valuable 500 Commitment:
AIG Israel is committed to provide an equally accessible service to all our customers, including customers with disabilities, both through the call center and through the company’s websites.
We believe that an accessible service will not only improve the service to our existing customers, but also attract new customers who do not receive service reflecting their needs with other companies.
We pledge to continue improving the accessibility of the call center and the company’s websites, to provide accessible documents that are readable and understandable and to continue training our employees regarding accessibility.
AIG has established a unique accessibility training program for all customer service employees who provide customer service through which employees undergo training and receive tools and information in order to help them to provide an accessible service to customers with disabilities.
There is no room for discrimination at AIG. The diversity of our workforce and our endeavors to integrate employees with disabilities is one of AIG’s greatest assets and brings us great pride. Hence, AIG Israel is committed to an inclusive work environment with equal opportunities for advancement.
Accordingly, we continue to focus on attracting, developing and retaining diverse talent. The integration of employees with disabilities is part of our DNA. We recognize that:
– A diverse workforce will attract and retain top talent to AIG.
– Diversity is a business imperative that contributes to the company’s revenue and market share.
– A company that integrates and promotes employees with disabilities is more inclusive, patient and diverse.
All this also reflects in the way employees interact with each other, customers and society as a whole.
We partnered with Israeli Non-Governmental Organization (NGO) and the Ministry of Trade and Industry to promote our endeavors; these included:
• Disability awareness.
• Interview skills and management of employees with disabilities.
• Promoting organization or groups with disabilities – “The Shalva Band”, consisting of 8 talented musicians with disabilities, performed at a Company function.
• Extensive Corporate Social Responsibility (CSR) agenda with activities promoting a safer community, in which more than 500 employees volunteer.
We are very proud and appreciative to have the opportunity and the privilege to take part in such an important and valuable initiative.
