ANA’s Valuable 500 Commitment:
Creating and Leading an Inclusive Society that Values and Welcomes All People.
Basic Approach
The ANA Group is promoting diversity, equity, and inclusion (DEI) throughout the group. As customer values diversify and the social environment changes, continuing to be chosen and trusted by all customers is crucial for the future growth of the ANA Group. In order to fulfill our responsibilities as a public transportation provider, we will continue to accelerate our efforts to provide accessible services, aiming for “delightful, kind-hearted and comfortable skies for everybody” regardless of disability or age, and contribute to the realization of a sustainable inclusive society where everyone can live together.
Major Initiatives
(1) A Legacy of Diversity through Our Facilities
We will continue to create facilities and equipment offering even greater comfort in any scenario, from pre-departure through to final destination.
Our efforts have included:
- Combining the strengths of human services and digital tools to further improve convenience for customers with disabilities and provide enhanced support for customers unfamiliar with digital tools.
- Improvement of barrier-free airport facilities and equipment.
- Considering the introduction of assistive devices (e.g., automated electric wheelchairs) that allow customers with mobility concerns to move around the airport with ease.
(2) A Legacy of Diversity through Our Services and the Implementation of a Barrier-free Mindset
In order to further promote “barrier-free mindset” among all employees and provide world-class accessible services, we will further enhance employee training and develop human resources who can lead the realization of “barrier-free mindset” in society. In addition, we have implemented a range of initiatives to work on reducing the mobility concerns of customers with disabilities and to create an accessible environment in our operations.
Our efforts have included:
- Rolling out inclusive and accessible service training for all executives and employees.
- Holding hands-on sessions for students from special needs schools before they travel on school and other trips.
- Promoting accessible tourism in which people with disabilities can participate with peace of mind.
- Inclusive initiatives for LGBTQ + customers and employees.
- Providing shorter waiting times for all, including in-flight check-in procedures for wheelchairs.
- Renovating our website for improved usability.
(3) Initiatives for Employing People with Disabilities
Employees in the ANA Group with disabilities play active roles and provide a competitive advantage across our businesses in duties related to safe flight operations, customer service, office work, and many other responsibilities. We aim to create workplace environments where people can work without hindrance, regardless of disabilities. Accordingly, we are working to spread the adoption of the 36K-Employee Kickoff (the Group code of conduct for hiring persons with disabilities) throughout the Group and pursuing initiatives to systematically expand our hiring of persons with disabilities.
Our efforts have included:
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Conducting stratified training, e-learning courses, and other educational activities.
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Establishing workplaces in which all employees can play an active role, regardless of disabilities.
Creating a Legacy
The ANA Group aims to contribute to the revitalization of local communities and resolve social issues by connecting the world with all regions of Japan through our businesses, particularly through air transportation. By becoming an airline group that provides “delightful, kind-hearted and comfortable skies for everybody” regardless of disability or age, we will leverage our diversity and continue to grow sustainably as a leader in creating a society that is easy for everyone to live in.
