CLAL Insurance’s Valuable 500 Commitment:

Clal Insurance & Finance Group ascribes great importance to the provision of accessible service to people with disabilities while protecting their dignity and privacy. We consider clients with disabilities to be clients with equal rights, entitled to enjoy full accessibility to the organization’s premises and services. Clal Insurance has expended resources and made many adjustments, as required in the accessibility legislation and even beyond that requirement, to allow a person with disability full access and receipt of service independently and equally. Our premises have been made accessible as defined in the Accessibility Regulations, and issues of the accessibility of service have also been addressed, as has any construction/modification carried out in the company’s premises, which involves an accessibility consultant. We conduct accessibility surveys and make accessibility adjustments at the five audience reception centers across the country (in Petah Tikva, Beersheba, Jerusalem, Haifa and Kiryat Atidim – Tel Aviv), including: an access road and an accessible entrance, accessible service stations, induction loops at the stations, accessible signage, handicapped parking spots and required adjustments for guests/clients and employees. The centers’ managers and the company’s employees, whose work involves frontal reception of audience, have been trained to provide service to people with disabilities. In the telephone service worlds, the call centers are available and accessible to all our insureds, including people with disabilities – the voice response is adjusted and does not have background music.

In the digital field as well, the company’s websites are accessible and have an accessibility certificate. The company allows receipt of information in a format accessible to people with visual impairments, so that the information can be received on the company’s website via audio files, a page in large print, etc.

Once a year, the company sees to it that each and every employee of Clal Insurance & Finance undergoes training on an accessibility educational software, accompanied by a video on accessibility providing the employees with a detailed description of all the tools the company has at its disposal for the provision of service to people with disabilities; for example, for the hearing-impaired, we provide service via the WhatsApp app, and for the visually impaired, documents can be magnified and/or read out, and more.

Once every three years, the company provides the employees with a learning experience in the world of accessibility, which also includes making the acquaintance of people with disabilities who share their personal life story with the employees. This year, due to the coronavirus outbreak, these training sessions and experiences were held on the ZOOM app.

In 2018, Clal Insurance & Finance was awarded the Accessible Organization Badge on behalf of the Israel Accessibility Association. This badge marks Clal as one of Israel’s leading business organizations in implementing accessibility, as part of a business and social decision made by the company to be accessible to 100% of its clients, particularly clients with disabilities. The process of implementing accessibility is carried out with the accompaniment and consultation of the Israel Accessibility Association, using a unique implementation model, and the company maintains regular contact with the association for consultation and the implementation of future projects in the field.

As part of social activity in 2020, the group donated an amount of approximately NIS 3 million according to the strategy defined: supporting entities and associations working to nurture populations with special needs, including ailing populations, disadvantaged populations and with an emphasis on the nurturing of children and young populations, and also regarding aspects of the promotion of education. For example, the Jordan River Association, which runs a unique overnight camp for children living with chronic, genetic or life-threatening illnesses. The Israel Accessibility Association, to which the company donates hundreds of thousands of shekels every year, uses the company’s funds to operate a unique project in Israel’s schools, where students are introduced to the subject of accessibility through a learning experience, with the intent of facilitating the integration of students with disabilities in the classroom, at the school and in the community.

As part of the company’s concept of advocating the promotion of excellence and of providing equal opportunity, Clal Insurance & Finance has joined forces with the Israeli Paralympic Committee and the Israel Sports Association for the Disabled in granting principal sponsorship to the Segel HaZahav athletes in their training for the 2021 Tokyo Olympics competitions. The company also collaborates with the “Kol Yachol” organization, which it has engaged in an agreement to employ people with disabilities on the “Kol Yachol” call centers.